If maintained, any SPY Model unit will offer you years of dependable operation. Regular care and maintenance of the unit is a requirement of good quality management practices. The Engineering Department at Pipeline Inspection Company recommends once per year recalibration of our holiday detectors and jeep meters, based on industry practice and our statistical analysis and historical calibration data.
SPY Holiday Detectors and Jeep Meters do not tend to drift, however calibrating them annually helps to comply with directions from ISO 17025, ANSI/NCSL Z540, MIL-STD-45662A and similar standards and to ensure that items are in-tolerance during use.
Recalibration of our products should be performed only at our factory or Authorized Service Center due to unique calibration process and test equipment utilized.
We encourage our customers to establish a calibration intervals plan, based on our recommendations or in-house engineering reviews to reduce down time and the risk of injury to personnel or damage to equipment.
Our Engineering and Technical Staff are available to help answer any questions you may have regarding this issue or any other technical issues. Please contact us with any questions you may have.
Service & Repairs
ATTENTION! SPY equipment does not contain any user-serviceable parts; your warranty will be voided if the SPY® unit is opened by anyone other than a SPY® Authorized Service Center or SPY® manufacturing facility.
In the event your SPY equipment requires service or calibration please return you’re SPY equipment ONLY to a SPY Authorized Service Center or our manufacturing facility located at:
Pipeline Inspection Company
1919 Antoine Dr.
Houston, Texas 77055
For accurate and timely processing of your equipment service please fill out this online service form and press Submit, print the email confirmation sent to your email address and pack it with your SPY equipment.
NEW-If you are in a rush to get your equipment back in your hands and on the job SPY now offers expedited Repair & Calibration service, for an additional $75 (per unit) we will calibrate/repair your SPY equipment and have it ready to ship back to you within 24-48 hours after it arrives at our facility (payment or PO must be issued when we are ready to ship or it may delay shipping). When you fill out the service form on this page choose Expedited Repair & Calibration or Expedited Calibration Only in the drop down menu of the “Services Needed” section.